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·AI & AutomationAI Voice Agent (Hunter)
AI-powered outbound and after-hours inbound calling system that qualifies leads, books appointments, and syncs call outcomes to Salesforce, replacing manual call handling with autonomous voice agents
Follow me on LinkedInMiami, FL
I turn complex
programs into shipped results
Technical Program Manager with a Lean Six Sigma Black Belt and a builder's mindset. I manage cross-functional delivery across Salesforce ecosystems, AI-powered systems, and process optimization. I prototype what I plan.
16+
Projects Shipped
across 6 domains
8x
Campaign Growth
SMS delivery turnaround
600+
Users Impacted
across 3 departments
30%
Efficiency Gains
with zero capital invested
Explore
Six categories. 16+ projects.
From Salesforce implementations to AI voice agents. Pick a domain.
3 projects
AI & Automation
Voice agents, chatbots, AI-powered tools
4 projects
Automation & Bots
Autonomous systems that monitor, process, and trigger
3 projects
Web Apps
Full-stack apps, portals, SaaS platforms
1 project
CRM & SF
Salesforce implementations, integrations, tooling
4 projects
Telecom & SMS
A2P 10DLC, carrier diversification, SMS platforms
1 project
Infra & Ops
Servers, DevOps, process optimization
Featured Work
Hero projects.
The deepest builds: AI voice agents, customer portals, full Salesforce implementations.
About
Where engineering
meets execution
My path started in Electronics & Communications engineering, wound through business administration and cybersecurity, and landed in technical program management where I combine all three.
At Debt Consultants Group, I've transformed operations by implementing Salesforce Service Cloud for 25+ users, architecting AI-powered call systems, and building customer portal prototypes when developers were unavailable.
My edge: I can build what I plan. When I see a gap, I ship a working solution.
Technical Leadership
Six Sigma Black Belt
Builder Mindset
MS in MIS & Cybersecurity
Career Journey
2025Current
Project Manager
Debt Consultants Group
Leading 8+ technical projects across Salesforce, AI systems, and telecommunications. Driving cross-functional delivery for 25+ users across 3 departments.
2025
Process Specialist
KD Nutra
Achieved 30% efficiency improvement in pharmaceutical manufacturing through Lean Six Sigma DMAIC methodology.
2024
Business Development Executive
DESTEC Solutions
Drove business development initiatives and client acquisition strategies in the Miami market.
2023-24
Business Operations Associate
Yall Foods
Managed business operations and process workflows, contributing to operational efficiency improvements.
2021-23
Application Dev Associate
Accenture
Enterprise application support and cross-functional team collaboration for large-scale client engagements.
Education
Master of Science in MIS & Cyber Security
Florida International University · 2024
B.Tech in ECE + BBA (Dual Degree)
Vignan's Foundation for Science & Technology · 2021
How I Work
A systematic approach
to delivering outcomes
Every project follows a structured methodology, from discovery through optimization. This isn't just project management; it's a repeatable system for turning ambiguity into measurable results.
01
Discover
Deep-dive into stakeholder needs, current-state analysis, and requirement gathering. Map pain points and define success metrics.
Stakeholder InterviewsProcess MappingLucidchart
02
Strategize
Define project scope, choose methodology (Agile, Waterfall, or Hybrid), build roadmaps, and align cross-functional teams.
AsanaJiraRisk AnalysisRACI Matrix
03
Build & Execute
Lead sprints, coordinate vendors, remove blockers. When needed, I prototype solutions myself to keep momentum.
Sprint PlanningVendor CoordinationPrototyping
04
Ship & Deploy
Manage go-live, coordinate UAT, train end-users. Ensure smooth transitions with documentation and change management.
UATTrainingChange Management
05
Measure
Track KPIs against success metrics. Quantify impact, generate reports, and present outcomes to leadership.
KPI TrackingReportingDMAIC
06
Optimize
Apply Lean Six Sigma to identify further improvements. Continuous iteration to maximize long-term value.
Lean Six SigmaKaizenValue Stream Mapping
Expertise
Strategic thinking,
technical depth
Strategic & Leadership
Program Management
Agile / ScrumWaterfallSprint PlanningStakeholder MgmtRisk AnalysisResource AllocationRACI MatrixRoadmapping
Methodologies
Lean Six SigmaDMAICProcess Mapping5 Why AnalysisRoot Cause AnalysisKaizenValue Stream MappingContinuous Improvement
Leadership
Cross-functional TeamsVendor CoordinationRequirements GatheringProcess DocumentationChange ManagementPresentationCommunicationProblem Solving
Technical & Tools
Development
React / React NativeNext.jsNode.jsPythonFirebaseHTML / CSSGit / GitHubVercelResend API
Salesforce
Service CloudMarketing CloudAdminWorkflow AutomationEmail DeliverabilityDNS ConfigZapierAPI Integration
Tools & Platforms
AsanaJiraLucidchartConvosoTwilioKaleyraCloudflareOutlookSlackMS Teams
Certifications
What They Say
Trusted by teams I work with
“Pranay doesn't just manage projects, he gets in the trenches. When our dev team was overloaded, he built the customer portal prototype himself. That's the kind of initiative you can't teach.”
Leadership Team
a US debt-resolution operations firm
“The Salesforce Service Cloud implementation transformed how our three departments work together. Pranay mapped every workflow, coordinated vendors, and delivered on time.”
Cross-functional Stakeholders
a US debt-resolution operations firm
“Going from 1 failed SMS campaign in 6 months to 8 successful ones in 3 weeks was remarkable. Pranay's systematic approach to vendor coordination made all the difference.”
Marketing Team
a US debt-resolution operations firm
“Pranay brought strong energy to our business development efforts. His ability to connect with clients and identify opportunities helped us grow our presence in the Miami market.”
Management Team
DESTEC Solutions
“We paid another vendor $10K and got nothing. Pranay came in and within a week we had a live website, professional email, SEO, social media, everything. He saved our business online.”
President
BTS Tax Service
Contact
Let's build something
meaningful together
Whether you have a project in mind or want to explore collaboration, I'd love to hear from you.